We do offer custom-built software when it is the best option for the client. A typical justification for selecting this option is that where there are no products in the market that address the business requirements and/or objectives of the client. Another valid driver to build is when products do exist, but the gap between their feature set and client requirements is large. In some cases there are many products, but with inadequate support for the Arabic language. There are other situations where the client is very particular about the behavior or the look and feel of the solution, in which case custom-built software allows the flexibility to cater for these preferences. For large organizations, per-user license costs could prohibit using ready-built software to the extent that building a solution from scratch is more cost effective.

Client success is one of the core values of Estarta. Driven by the goal of helping our clients to succeed, our consultants are ready to help our client make the challenging ‘buy or build’ decision. If the client has not already made the decision, we offer an envisioning phase where we gather requirements, and then study and compare valid options. Our reports are professional, well researched and include recommendations backed by solid justification. We are not biased because we have no interest in selecting any solution that does not meet the expectations, objectives and constraints of our valued clients.

If an organization does decide that the ‘build’ option is the best one, there are tremendous advantages to selecting Estarta to build the solution. We have extensive experience in software development. Our design teams aim to achieve a logical balance between configurable versus built-in features. We have a solid, high-quality reusable framework that resides at the core of every software solution; taking care of standard functions such as logging and security. Our software is built up to state-of-the-art standards and is designed and intended to serve organizations for a number of years to come. Before handing the software over to the IT Department, we make sure that end users and IT personnel are well trained and able to use and operate the software. We also offer multiple levels of help desk support.

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