Careers
Estarta currently has the below openings, we are looking for qualified people to apply for these positions:
Customer Support Engineer (Ref. #CSE 3102/5/2011) Qualifications and Requirements
- Bachelor’s degree in Computer Science or software Engineering, or equivalent
- Bachelor’s degree in computer Science or Electrical Engineering or equivalent.
- Minimum of 1 Year experience.
- Cisco Certified Network Associate (CCNA) or higher is preferred.
Responsibilities include the following
- Solve product and network problems of low, medium, and high complexity.
- Effectively utilize basic lab setups to duplicate and resolve problems.
- Analyze, configure and troubleshoot small and medium size networks.
- Drive for continuous learning, results orientation and teamwork.
|
|
Female Network Support Technician (Ref. #F-NST 3112/9/2011) Qualifications and Requirements
- Only female candidates may apply for this position due to KSA related rules and regulations.
- Bachelor’s degree in any IT related field (except MIS) or an equivalent Cisco certification (CCIE, CCNP).
- Solid grasp of networking fundamentals.
- Excellent English communication skills (written, verbal, interpersonal).
- Ability to multitask effectively and deliver positive results.
- Basic planning, prioritization and organizational skills.
- Ability to manage own time effectively.
- Ability to work under pressure and for extended hours (occasionally) if required.
- CCNA certification is required. Higher level Cisco certifications are preferred but not required unless candidate does not have a bachelor’s degree in an IT related field then a minimum level of CCNP/CCVP/CCSP certification becomes required.
- Able to drive for continuous learning, results orientation and teamwork.
- Encourages and accepts feedback.
- Ability to function effectively in ambiguous circumstances.
Responsibilities include the following
- Analyze, configure and troubleshoot small to medium size networks.
- Diagnose and resolve network problems of varying complexity.
- Install and configure network devices (routers, switches, IP phones, firewalls, etc.)
- Provide consultation on network health, performance, security, stability and redundancy.
- Conduct regular audits to ensure network stability and functionality.
- Ability to quickly troubleshoot and research unknown problems and devise a solution accordingly.
- Provide network design advice and suggestions based on industry standard Best Practices as needed.
|
Team Manager [TAC] (Ref. #TACM 3113/9/2011) Qualifications and Requirements
- Minimum of 4 years experience as a team/department manager of at least 5 people.
- Prior experience in a customer service environment is a plus.
- Must be very fluent in written and spoken English.
- Must be organized and able to function in a dynamic and fast pace environment.
- Must be customer-service oriented and results-driven.
- General knowledge of networking and computer terminology is preferred but not required.
Responsibilities include the following
- Manage and lead a team of 15 customer support personnel.
- Measure and monitor performance of employees using provided tools and methods.
- Communicate with international customers via phone to ensure quality service is being delivered by employees.
- Gather and resolve customer concerns in a timely manner.
- Deliver measured customer satisfaction results on a consistent basis.
|
Business Development Manager [TAC] (Ref. #TACBDM 3114/9/2011) Qualifications and Requirements
- Excellent written and verbal English communication skills.
- Excellent presentation skills.
- Motivation for sales.
- Prospecting and closing skills.
- Sales Planning.
- Territory management.
- High energy level, self-motivated, and hard working.
- Ability to multitask effectively and deliver positive results.
- Organized and able to meet strict deadlines with positive results.
- General knowledge of Information Technology and Telecommunication industry trends, needs, and key players.
- Previous experience working with international or regional clients is strongly desired.
Responsibilities include the following
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements, tracking individual contributors and their accomplishments.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials, evaluating options; resolving internal priorities; recommending equity investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials, estimating partners' needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts, integrating contract requirements with business operations.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Manager partner relationships and establish good rapport with key partners.
|
Database Administrator (Ref. #DBA 3116/10/2011) Qualifications and Requirements
- University degree in Business or IT related Fields. A combination of both is a plus.
- Strong communication, presentation, and interpersonal skills.
- Strong writing skills.
- 2-3 years experience working as DBA with Database Designing and Implementing skills - Microsoft SQL Server is preference.
- Database Configuring, and Administrating skills. Good knowledge in data warehousing and business intelligence using SQL Analysis Services.
Responsibilities include the following
- Database Designing and Implementing skills - Microsoft SQL Server is preference.
- Database Configuring, and administrating skills.
|
SharePoint consultant (Ref. #SPC 3117/10/2011) Qualifications and Requirements
- Bachelor’s degree in Computer Science or software Engineer, or equivalent.
- Minimum of 2 years experience.
- Strong background designing, developing and deploying with Microsoft enterprise server products, specifically SharePoint Server 2007/2010.
- Experience with Visual Studio Development Environment
Responsibilities include the following
- Ability to write detailed design specifications for programmers.
- Configure and implement SharePoint Server 2007/2010 to solve business requirements.
- Develop Web-parts to extend the functionality of SharePoint Server 2007/2010.
- Presenting demos and conducting technical training.
|
Technical Support Specialist (Ref. #TSS 3119/11/2011) Qualifications and Requirements
- Diploma degree in a computers related track with minimum of 2 years experience working in IT support). Secondary education with minimum 3 years experience working in IT support.
- Strong understanding of networking essentials and the TCP/IP protocol stack.
- Coordination and follow up with Finance Department for other Tasks.
- Practical experience in MS-Windows and MS-Office platform.
- Must have experience in the day-to-day PC maintenance and support activities.
- Must have experience in the day-to-day PC maintenance and support activities.
- Must have experience in system rebuilds, backups, and restore operations.
- Fresh graduates are welcome to apply.
Responsibilities include the following
- Act as the first point of contact for resolving information technology system and end user issues and escalate any unresolved issues as needed.
- Develop and maintain a streamlined internal helpdesk system / procedure for reporting IT incidents / issues.
- Assist Estarta IT with systems implementation, maintenance and support.
- Perform regular preventive, detective, and corrective controls / actions to the technology infrastructure such as backups, preventive maintenance, and restore operations.
- Maintain end-user computing environment.
|
Team Supervisor [TAC] (Ref. #TSS 3120/12/2011) Qualifications and Requirements
- 3-5 years’ experience managing a team of at least 5 people in a customer service/customer care environment.
- Excellent English communication skills.
- Ability to multitask effectively and meet strict deadlines with positive results.
- Ability to work under pressure.
- Strong organization and presentation skills.
- Capable of managing own time effectively with minimal supervision.
- Able to meet targets on a consistent basis.
- Able to make right decisions in ambiguous circumstances.
Responsibilities include the following
- Supervise a team of 25 people and report directly to the team manager.
- Conduct customer follow up calls to ensure satisfaction of services delivered.
- Identify and respond to customer concerns.
- Prepare weekly and monthly reports to report on KPIs and associated targets.
- Manage, supervise, and report on staff trainings and progress.
- Manage and report on staff attendance to ensure adherence to company policies.
- Manage and report staff concerns, conflicts, and issues with the help of the team manager.
- Screen and interview new candidates.
- Supervise trainees to ensure proper progress is being made in the allocated time.
|
Service Request Assistance (Ref. #SRA 3121/12/2011) Qualifications and Requirements
- BA degree in English, Arts, Science, public relations, admin or any relevant field.
- Excellent written and spoken command of English.
- Excellent interpersonal communication skills.
- Ability to work as an efficient team member.
- Fresh graduates are welcome to apply.
Responsibilities include the following
- Ability to maintain a high-quality tone with the customer throughout the phone call giving an appropriate solution to any predicament that may occur along the way.
- Contributes to the new hire trainings. Offer full training sessions which range from 1 to 3 weeks in length.
|
Senior Software Engineers (.Net developers) (Ref. #SSE 3122/12/2011) Qualifications and Requirements
- Bachelor’s degree in Computer Science or any related field.
- 2-3 years of experience in .Net
- Understanding of the .Net Framework and related technologies like C#, SQL server, ASP.net and SharePoint ASP.NET & C# Web Applications .
- Multi-tier Architecture and OOP.
- SQL Stored Procedures, ADO and ADO.net .
- Experience in XML, XPath and XSL .
- XML and WCF Web Services .
- HTML, JavaScript and DHTML Programming is a plus .
- Knowledge in Microsoft Share Point is a a plus to create SharePoint applications and extending Out of the box features..
Responsibilities include the following
- Responsible for new development and maintenance of existing applications, and implementation.
|
Recruitment Officer (Ref. #RO 3101/02/2012) Qualifications and Requirements
- Bachelor’s degree in business administration or equivalent.
- Min of 4 years experience in a similar role.
- Experience in IT industry is a must.
- Internal communication experience is a plus.
Responsibilities include the following
- designs Job advertisements.
- Screens, filters and sorts resumes.
- Conducts initial interviews and provides feedback for both HR manager and line manager.
- Generates recruitment related reports.
- Maintains an active and organized data bank of applicants for various positions.
|
|
|
|